Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Reports & White Papers|
Reasons To Invest In Content Management
The importance of investing in enterprise content management processes and structures is becoming more apparent among organizations. Over time, the lack of effective…
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The past few years have seen major disruptions in the world of work, and one result is the growing gap between how managers and employees think about productivity. One result…
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Storytelling helps us structure to our ideas, make sense of our experiences, and connect around a shared vision. In this podcast, APQC’s Lauren Trees talks to storytelling…
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The hybrid office offers a lot of benefits, but it also has unique challenges, especially when it comes to communication. In this quick chat, APQC’s Mercy Harper talks to…
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Storytelling is so important for encouraging participation in knowledge management (KM). But KM professionals often struggle to gather stories from end users, and they don’t…
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After a year of virtual meetings, we’re all experiencing a bit of “Zoom fatigue.” In this podcast, APQC’s Mercy Harper talks to APQC Board Chairman Carla O’Dell and Miriam…
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Infographics|
Creating KM Communications Plans on the Road to KM Maturity
Every knowledge management (KM) program needs to communicate the what, how, when, where, and why of knowledge sharing and collaboration. This infographic shows what KM…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't always easy. Learn about 5…
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Research shows that a knowledge-sharing culture helps an organization work faster and smarter. But building and sustaining this culture isn't easy. Learn about 5 structural…
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Infographics|
Design KM Training for New Hires
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s career stage. This infographic outlines KM…
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Infographics|
Design KM Training for Authors and Contributors
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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Infographics|
Design KM Training for Executives and Leaders
All employees must be taught what knowledge management is and how it can help them, but training needs differ based on a person’s role and career stage. This infographic…
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Reports & White Papers|
Knowledge Management Training for Every Career Stage
Employees need training to understand what knowledge management is, how they can get involved, and why they should care. But the skills and behaviors needed for KM…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…