Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2024 Knowledge Management Webinars
APQC takes pride in hosting regular webinars on knowledge management (KM) to provide its valued members with engaging and informative experiences that foster connections and…
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Achieving KM Maturity and Business Impact
APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…
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This “KM Essentials” collection outlines techniques and best practices for KM strategic planning. The collection includes an overview webinar and white paper, an explanation…
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Excellence in Knowledge Management 2023
In 2023, APQC recognized eight organizations as recipients of its Excellence in Knowledge Management program (EiKM). This recognition was based on evaluating their KM…
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This “KM Essentials” collection offers guidance and templates for developing an implementation roadmap to operationalize your KM strategy (developed through APQC’s KM…
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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KM Essentials: Introduction to Knowledge Management
This “KM Essentials” collection is designed for those new to knowledge management (KM) or looking for a refresher on foundational KM concepts and approaches. The collection…
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Applying Knowledge Management in the Business
Knowledge management programs can provide infrastructure—people, processes, and technology—to enable the flow of organizational knowledge. But it is up to people working in…
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2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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This “KM Essentials” collection explains why organizations should identify strategically important knowledge and outlines techniques for doing so. The collection includes an…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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APQC's Knowledge Management Program Framework
This collection contains information about APQC's Knowledge Management (KM) Program Framework as well as select articles, tools, and templates associated with completing the…
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Knowledge Management Program Key Benchmarks
Gain insight into the efficiency and effectiveness of your organization’s processes by benchmarking common business activities. The process group “Develop and manage…
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APQC hosted its Process and Knowledge Management Conference from May 9th-12th, 2022, in Houston. The conference theme was “Building the Roadmap Together,” which focused on…
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APQC's Knowledge Management Portfolio Assessment Process
Over time, knowledge management programs mature, business priorities shift, and new technologies emerge. Due to these changes, KM teams need to periodically revisit their…