APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
Strategic Planning Reports
A collection of APQC's best practice reports on strategic planning and related topics.
Overcoming Organizational Resistance
This collection features three case studies that explore how organizations overcome resistance that can occur in reaction to process management and change. The US Navy,…