Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Getting the Most Out of Performance Measurement
Performance measurement can present tricky challenges for management, especially when dealing with cultural resistance. This collection of articles explains how to implement…
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
This collection contains links to all the most recent versions of APQC's Process Classification Framework (PCF), including the cross-industry framework, all industry-specific…
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Managing Change
Most improvements in organizations require some degree of change. Navigating new territory and supporting employees through the change takes planning and care. This…
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Strategic Planning Reports
A collection of APQC's best practice reports on strategic planning and related topics.
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Avoiding Pitfalls in Fixing Finance
Large corporate finance teams have worked hard in recent years to standardize and cut the costs of transaction-oriented activities. Now companies are using rigorous process…
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APQC Industry Insights
Have you ever been asked how your organization's performance compares to the best in your industry? APQC has the resources you need to answer these questions. View the…
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Overcoming Organizational Resistance
This collection features three case studies that explore how organizations overcome resistance that can occur in reaction to process management and change. The US Navy,…
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TreePad Versions of APQC's Cross-Industry and Industry-Specific Process Classification Framework (PCF)
This collection contains TreePad (.hjt) versions of APQC's Process Classification Framework (PCF), including the cross-industry and industry-specific versions. TreePad files…
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Process Management Reports
This is a collection of APQC Best Practices reports in process management, BPM, and related topics.
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APQC's 2011 Process Conference Presentations and Slides
APQC's 2011 Process Conference featured a variety of process management experts, who shared practical insights about how they do everything from process design and framework…
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Performance Measurement in the Public Sector
Measuring performance can be tricky, especially in public sector organizations, where policy typically enforces strict accountability. The items in this collection explain…
