Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Understanding HR Strategy Benchmarks and Metrics
This collection is your road map to success in creating and managing HR strategy. The content within will teach you how organizations create and manage their HR strategies;…
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Closing the Change Management Gap
At its core change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or…
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As the internal and external environments for procurement and sourcing continue to evolve, APQC has taken a deep dive into understanding what skills will be needed for future…
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Training and Development: Blueprint for Success
This collection contains content from APQC's benchmarking and best practices research on training and development.
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2020 Human Capital Management Webinars
This collection includes recordings, presentation slides, and summaries from webinars conducted in 2020. Click here for 2019 HCM webinars.
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Webinars & Videos|
Embracing Digital Change in the Workplace: Enhancing Employee Engagement
In this APQC webinar sponsored by Esker Inc., Marisa Brown (APQC senior principal research lead) shares insights from APQC cross-functional research into how organizations…
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Webinars & Videos|
How to Make Change Sustainable in an Era of Constant Change
At its simplest, change management is the actions and engagement tactics necessary to minimize resistance and enable the adoption of new behaviors that support the desired…
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Webinars & Videos|
Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Recording)
Between the rapid evolution of digital technologies and need to ensure human-centricity, organizations are looking at methodologies that help them incorporate an outside-in…
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Webinars & Videos|
The Evolution of the Finance Talent Development Programs at Verizon
In this APQC webinar, Dawn Sieh, PhD, program manager of Verizon Finance shares the transformational journey of building a global Finance Talent Development program and the…