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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Webinars & Videos
Transformation from Within: Our OpEx Journey
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Managing Change
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Getting the Most Out of Performance Measurement
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Strategic Planning Reports
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APQC Industry Insights
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TreePad Versions of APQC's Cross-Industry and Industry-Specific Process Classification Framework (PCF)
Featured Resources
Staff Selections
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End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
