Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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KM Essentials: Introduction to Communities of Practice
This “KM Essentials” collection is designed for those new to communities of practice or looking for a refresher on foundational concepts and approaches. The collection…
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Tools & Templates|
Key Measures for Communities of Practice and Networks
This document lists measures commonly used to evaluate communities of practice and networks. The list includes both activity measures, which track participation and…
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Tools & Templates|
Communities and Networks FAQ
This guide answers the questions APQC hears most related to communities of practice, also known as networks.
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On April 29-30, 2020, APQC launched KM Conversations, a virtual webinar series where KM practitioners can share their stories and learn from one another. The first week of…
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Tools & Templates|
Microsoft’s Community Culture Accelerators: Examples
This document, shared by Microsoft IP Engineering Lead and Worldwide Community Lead Robin Ray-Howett, describes a series workshops used by Microsoft’s communities of practice…
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Tools & Templates|
Community of Practice Leader Onboarding Checklist
This list overviews actions that a new community leader, prior community leader, and KM team should take to onboard a new community leader and prepare the community for a…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Tools & Templates|
A Framework for Creating and Sustaining Communities of Practice
This article provides an overview of APQC’s Framework for Creating and Sustaining Communities of Practice and describes its four primary stages: Align to business…