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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Accounts Receivable and Collections Key Benchmarks
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Key Human Capital Benchmarks: Financial Services/Banking Industry
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Enterprise Content and Collaboration in the Cloud
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Tools & Templates
KM Program Structure & Staffing Examples: Excellence in Knowledge Management Recipients
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Talent Acquisition Key Benchmarks
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Webinars & Videos
An Interactive Conversation with 2020 Excellence in KM Recipients
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Webinars & Videos
Process Toolkit to Challenge the As-Is
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Webinars & Videos
Transformation from Within: Our OpEx Journey
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Managing Change
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KM Conversations: KM for a Smarter, More Automated World
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Key Tax and Treasury Benchmarks
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Webinars & Videos
Exploring Excellence in Knowledge Management
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Webinars & Videos
Communities of Practice: A Decade of Evolution (Community Call)
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Knowledge Management Profiles by Industry
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
