Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…
Measure Spotlight Results
(1 - 5 of 238 Results)Retail customer lifetime value
Actual Open-to-buy retail inventory as a percentage of planned retail inventory
Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Number of FTEs that perform learning administration activities per $1 billion revenue
