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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Overviews from APQC's 2018 Process and Performance Management Conference
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Presentations from APQC's 2018 Process Performance Management Conference
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Tools & Templates
Checklist for Integrating Certification Standards and Process Frameworks
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Tools & Templates
Certification Standards and Process Framework Matrix
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Reports & White Papers
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
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Integrating Functions for Operational Excellence
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Webinars & Videos
What's Keeping your Peers Up at Night?: 2017 Process and Performance Management Challenges
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2016 Process and Performance Management Webinars
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Webinars & Videos
What's Keeping Your Peers Up at Night?: 2016's Process and Performance Management Challenges
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Overviews from APQC's 2015 Process Conference
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Presentations from APQC's 2015 Process Conference
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2015 Business Excellence Challenges and Priorities
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
