Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
Looking for something specific?
Ask us-
Presentation Slides|
Who Are the People of Process?
Effective process management is built on a foundation of dedicated process roles and responsibilities, both in the business and a dedicated process management function. In a…
-
Collections|
2023 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
-
Collections|
People of Process Management 2023
In 2023, APQC conducted the “People of Process Management” survey to gain insight on the people who support process management work.This research explores the demographics,…
-
APQC's Process Classification Framework® (PCF) contains hundreds of processes. The documents in this collection contain detailed definitions for all process elements within…
-
Collections|
APQC's Process Excellence Assets
This is a collection of APQC's process excellence assets, that work together to empower process professionals and their organizations.
-
Collections|
Applying End-to-End Processes
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Collections|
Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
-
Collections|
End-to-End Process Maps and Measures
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They are large-scale…
-
Collections|
Making Change Management Mindful
At its core, change management is the act of proactively managing change and minimizing the resistance to organizational change through a set of structured processes or set…
-
Collections|
Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
-
Presentation Slides|
Reflect, Connect and Envision: APQC’s Annual Conference Check-up
APQC hosted its annual conference earlier this year, with the theme of "People, Process, Knowledge" - the three key factors present in any successful organization. In this…
-
Collections|
How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.Â
-
Presentation Slides|
How Organizations Manage Change: Live Panel Session
Change management strategy is a key component of any organizational change initiative, whether related to organizational transformation, change in business strategy, large…
-
Presentation Slides|
Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
-
Collections|
Best Practices in Process Frameworks 2023
In May 2023, APQC conducted its bi-annual “Best Practices in Process Frameworks” survey to learn how organizations are using process frameworks, the common adoption practices…
