Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,200 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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This collection contains articles and metrics that pertain to the benefits, challenges, and best practices associated with adopting and implementing design thinking.
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Tools to Evolve BPM's Strategic Value
In our recent research on process automation, APQC found that business process management is potentially more important than ever before. Process management has many of the…
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How to Apply Process Frameworks
This collection provides "how to" guidance and best practices for the top applications of process frameworks, including APQC's Process Classification Framework (PCF)®.
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Process Mapping Basics
This content collection offers valuable insights to help you understand the differences between process maps, models, and frameworks. It guides you through the application of…
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How Process Programs Stack Up 2024
According to APQC's research, 97% of organizations prioritize process management at their organization. Organizations are busy implementing long-term changes to future-proof…
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Building the Business Case for Process Management
Organizations are often looking to make a business case for setting up a process management program. This collection contains content that discusses the return on investment…
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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APQC Research Bundle: Process Improvement
This research bundle provides organizations with insights on how to identify improvement opportunities, prioritize and select process improvement opportunities, and sustain…
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2024 Supply Chain Current State Quick Polls
APQC conducts periodic quick polls in supply chain to learn about the latest trends in emerging technologies and key practices. In 2024, APQC gathered insights from supply…
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At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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What to Expect in Process and Performance Management in 2025
At the close of 2024, APQC's process and performance management group conducted its annual survey to understand the common challenges and priorities of practitioners in 2025…
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2025 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some webinars feature internal experts discussing APQC's research and findings. For…
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Best Practices In Process Improvement 2024
The goal of process management is to improve performance. Whether the emphasis is customer retention, cycle time, employee satisfaction, efficiency, business growth,…
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How Organizations Identify, Prioritize, and Sustain Process Improvement Efforts
According to APQC's research, 86% of organizations prioritize continuous improvement at their organization. In this webinar, APQC's Madison Lundquist discusses the practices…
