Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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APQC's Seven Tenets of Process Management in Depth
Process management can revolutionize the way an organization does business and generates value. APQC's Seven Tenets of Process Management℠ provide a clear framework any…
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Strategic Planning and Organizational Agility
APQC conducted a survey in March of 2021 to explore strategic planning practices and identify the key characteristics that drive organizational agility. The items in this…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Operational KPIs That Matter
As organizations continue to put greater emphasis on facts-based decision making, ensuring relevant measures and timely access to data becomes increasingly important. Often…
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In December of 2018, APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners in 2019. The…
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Process and Performance Challenges and Solutions for 2019
At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019…
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Process and Performance Challenges and Solutions for 2019
At the close of 2018, APQC's process and performance management team conducted its annual survey to understand the common challenges and priorities of practitioners in 2019…
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From Analysis to Action – Effective Decision Making Using Microsoft PowerBI
By the time critical data from various sources is exported, combined, and analyzed, everything has changed. By the time a problem is identified, it has already affected…
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The Digital Workplace and Skills for the Future
Digital transformation and automation are changing the work that employees do and how they interact with information and one another. Organizations are experimenting with…
