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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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Organization and Management Process and Performance Management Reset Filters

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Measure Spotlight Results

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Average time in days to close an identified skill or capability gap through training for an employee

Learning budget per business entity employee

Other cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $100,000 revenue

Personnel cost to perform the process group "manage business resiliency and risk", including depreciation/amortization, per $1,000 revenue

Time in weeks to complete projects that address an identified business exposure or opportunity (less than 20 percent of total annual revenue)
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