Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2023 Knowledge Management Webinars
APQC hosts regularly scheduled knowledge management (KM) webinars to engage members and foster connections. Some of these events feature internal KM subject matter experts …
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Managing Process Knowledge
Business processes and associated knowledge are essential to an organization's effective operation. Process and KM teams aim to document, standardize, and optimize how work…
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Member Storytime: Integrating KM and Process for Success Slides
In this "Special Edition" webinar, Adeeb Barqawi from ProUnitas and Sean Floyd from Rocketship Public Schools shared their experiences and the value of integrating process…
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Back to School Edition: KM Essentials Never Go Out of Style!
In this webinar, APQC's Lynda Braksiek and Cindy Hubert discuss the components of a successful Knowledge Management program. They cover the Knowledge Flow Process Framework,…
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2023 Knowledge Management Priorities & Predictions
With the markets changing rapidly and the rise of remote and hybrid work, companies have had to re-evaluate their priorities for knowledge management and collaboration. This…
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Managing Process Knowledge
APQC's Jeff Varney, Cindy Hubert, and Lynda Braksiek share valuable insights from the 2023 conference and the latest research into aligning processes and knowledge management…
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2022 KM Program Benchmarks and Metrics
In 2022, APQC expanded and enhanced its flagship knowledge management program benchmarking survey in response to shifts in enterprise knowledge needs, workforce structure,…
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How Knowledge Management Helped Change NASA’s Culture
An essential component of a knowledge management program is to use lessons learned from the past to prevent future tragedies. While NASA has a long history of technical…
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Untapping KM's Business Potential
Knowledge management teams are most effective when they provide targeted support to the right functions and business areas. This involves finding internal customers who both…
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Many different paths can lead to a career in knowledge management. As a cross-functional discipline, KM attracts people with backgrounds in HR, learning and development,…
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Cultivating the Right Skills for KM’s Future
When is the last time you thought strategically about how to identify and fill skills gaps for your knowledge management team? This presentation describes how to develop…
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Building a Successful KM Program to Work Smarter, Not Harder
The U.S. Navy’s knowledge management system, called Carrier Team One (CT1), came out of a meeting of senior leaders in carrier maintenance who all shared the same goal: to…
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How Innovative is Your Approach to KM?
How do you imagine your approach to knowledge management will look one, two, or five years from now? Will you be considered indispensable, or will your KM approach fail to…
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Accelerate Your KM Journey
Some KM programs move efficiently from concept to reality, whereas others spend years sputtering and never get off the ground. This research looks at organizations that…
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Breaking Barriers to Knowledge Sharing
It is critical to understand your organization's culture and what drives people's behaviors before implementing a knowledge management (KM) program. This collection describes…