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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Collections
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    2019 Knowledge Management Webinars

    APQC hosts monthly knowledge management (KM) webinars to connect with our KM members. Some calls feature internal APQC KM experts, whereas others feature external thought…

  • Presentation Slides
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    Analyzing the KM Achievement Gap

    Most leading organizations have developed enterprise KM capabilities in some form, aimed at capturing and reusing their collective knowledge to improve organizational…