Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Expense Reimbursement Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® in Accounts Payable and Expense Reimbursement, these articles highlight Key Performance Indicator (KPI) benchmarks for…
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The Evolving Role of Data & Analytics
In this presentation at APQC's 2019 Process and Performance Management Conference, APQC's Marisa Brown and Andrea Stroud shared insights from several recent APQC research…
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Shaping the Future of the PCF®
At APQC's 2019 Process and Performance Management Conference, APQC's Mellissa Creppel facilitated a collaborative session and gathered feedback from PCF users on questions…
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Content and Collaboration in the Cloud: Community Call Slides
The move to digital platforms like Microsoft Office 365 and Google G-Suite is currently affecting half of KM programs, with more taking the leap every month. In this webinar,…
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Sales and Order Management Key Benchmarks
Prepared using APQC’s Open Standards Benchmarking® data in Sales and Order Management, this collection highlights important sales and order management benchmarks for…
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Digital Manufacturing
The future of work is increasing digital, and nowhere is that more evident than in manufacturing. APQC has gathered and analyzed information from 626 global organizations…
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2019 Knowledge Management Priorities
Learn what knowledge management programs are focused on in 2019, what tools and approaches they’re investing in, and how KM teams feel about the current direction of the…
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Drivers of Effectiveness in Data and Analytics Programs
What’s old is new again. Three-quarters of organizations are involved in digital transformations in 2019. However, organizations have come to realize that off-the-shelf…
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Next-Level FP&A: Survey Overview and How HOLT CAT Mastered Beyond Budgeting
In this APQC webinar, APQC’s Rachele Collins and HOLT CAT’s Paul Hensley discuss the results of APQC’s recent study, “Next Level of FP&A”. Hensley also explains how HOLT CAT…
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