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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Accounts Receivable and Collections Key Benchmarks
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Key Human Capital Benchmarks: Financial Services/Banking Industry
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Enterprise Content and Collaboration in the Cloud
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APQC's Process Classification Framework (PCF) - Cross-Industry and Industry-Specific Versions
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Talent Acquisition Key Benchmarks
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Presentation Slides
Process Toolkit to Challenge the As-Is
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Presentation Slides
Transformation from Within: Our OpEx Journey
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Managing Change
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KM Conversations: KM for a Smarter, More Automated World
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Key Tax and Treasury Benchmarks
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Presentation Slides
Exploring Excellence in Knowledge Management
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Presentation Slides
Influencing Change through Process Visualization
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Presentation Slides
Setting up a Community of Practice for Data Scientists
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Presentation Slides
10 Reasons Why You Need a Super User Network A-SAP
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
