Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Adapting Talent Management for Telework
This collection contains resources on how to effectively hire, onboard, train, and engage remote workers.
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The Future of Finance Talent
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
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Tools & Templates|
End-to-End Process Maps and Measures: Hire-to-Retire
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
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Engagement and Retention: Survey Results Snapshots
This collection contains reports that explore engagement and retention trends and practices among the organizations that completed APQC's Open Standards Benchmarking® Talent…
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Reward and Retain Employees
This collection contains content from APQC's benchmarking and best practices research on rewarding and retaining employees.
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Presentation Slides|
Shrinking the Finance Talent Gap
Finance functions are evolving, looking to add higher-value services to their traditional focus on administration and compliance. With this shift, many are recognizing the…
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Employee Engagement
Engaging employees is a high priority for most organizations. Yet, employees today are only moderately engaged. This collection contains resources for benchmarking and…
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Tools & Templates|
Stay Interview Guide
This guide provides example questions for a stay interview. For further guidance on the stay interview process, see How to Conduct a Stay Interview.
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Tools & Templates|
Exit Interview Guide
This guide provides example questions for an exit interview. Select the most appropriate questions for your organization based on its employee base and HR goals.
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Reward and Retain Employees Key Benchmarks
A collection of key human capital benchmarks prepared from APQC’s Open Standards Benchmarking® in Reward and Retain Employees, these articles highlight reward and retain key…
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HR Customer Satisfaction
This collection features the results of APQC's survey on HR customer satisfaction. From the resources in this collection learn: Which aspects of HR employees are most…
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2021 Human Capital Management Webinars
APQC hosts human capital management (HCM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other calls,…
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Tools & Templates|
Design Questions to Develop Your KM Rewards & Recognition Program
Developing a program to promote employee participation in knowledge management (KM) isn't easy, but it helps to take a methodical approach. This article reviews 10 questions…