Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
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Reports & White Papers|
2019 Process and Performance Management Priorities and Challenges Survey Report
In December of 2018, APQC conducted a survey to understand the common challenges and priorities of process and performance management practitioners as they move into 2019…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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According to our research, nearly 90% of organizations feel the process management discipline must change to stay relevant in today’s business. There is a growing…
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In January of 2018, APQC conducted its annual survey to understand the common challenges and priorities of process and performance management practitioners in 2018. The…
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2017 Process and Performance Management Webinars
APQC hosts process and performance management webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For other…
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Data and Measures|
Relating Integration of Frameworks and Certification Standards with Process Maturity and Intent
APQC recently conducted a survey to understand how organizations leverage its Process Classification Framework® (PCF) and identify how they can overcome some of the…
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Reports & White Papers|
Auditing the Smart Way: Combining Certification Standards with Process Frameworks
Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…
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2017 Putting the PCF into Action
A process framework is a tool organizations use to support their process management efforts. The most common reason that people use process frameworks is to help them…
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Reports & White Papers|
Best Practices in Process Frameworks
The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…
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Collections|
2016 Process and Performance Management Podcasts
APQC's process and performance management research team periodically conducts podcasts covering a variety of subjects. This collection contains those podcasts and other…
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Reports & White Papers|
Improving Process Management Maturity: The Role of the Seven Tenets of Process Management
APQC’s Seven Tenets of Process ManagementSM consistently form the foundation for successful process management programs and initiatives. If leaders focus on building…
Measure Spotlight Results
(1 - 5 of 238 Results)Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee development" and "develop and train employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Outsourced cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
Overhead cost to perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" as a percentage of total process cost
