Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Benchmarking and Improvement Tools
This collection provides explanations and examples of models, techniques, diagrams, charts, and guides for use in benchmarking. These include tools for analysis, planning,…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Presentation Slides|
Launching the Right Quality Initiatives
With so many quality methodologies—like Lean, DMAIC, and Six Sigma—at your fingertips, how do you choose the right one for your organization? Paul Orton discusses how…