Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.Â
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Benchmarking Basics
This collection contains the main items you will need to start a benchmarking initiative, including templates, tools, a glossary, APQC's Process Classification Framework,…
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This collection brings together summaries of APQC’s major process and performance management research projects from the past five years. All the summaries are open to the…
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Data and Measures|
2021 PPM Priorities and Challenges: Manufacturing Sector
This manufacturing sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Sector
This services sector specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management, organizational…
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Data and Measures|
2021 PPM Priorities and Challenges: Services Industry
This services industry specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Government/Military Industry
This government/military industry specific report explores trends in process and performance work and reveals the top five priorities and challenges in process management,…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Corporate Culture
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Role
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…
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Data and Measures|
2021 PPM Priorities and Challenges: Comparative by Organizational Size
This report explores trends process and performance work and reveals the top five priorities and challenges in: business process management, continuous improvement, data and…
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2020 Process and Performance Management Webinars
APQC hosts process and performance management (PPM) webinars to connect with our members. Some calls feature internal experts discussing APQC's research and findings. For…
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Digital Transformation: Strategy to Tactics
Digital transformation is a high priority for many organizations. Everyone is talking about it, and leaders want to ensure that digital projects are moving forward…
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Presentation Slides|
How Digital Transformation Helps Utilities Drive Better Performance
A global energy transition is creating change—opportunities and challenges on multiple fronts across the industry value chain. As utility organizations face the future and…
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Presentation Slides|
What's Ahead for Process and Performance Management in 2020
At the close of 2019, APQC's process and performance management (PPM) group conducted its annual survey to understand the common challenges and priorities of practitioners in…
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Presentation Slides|
FP&A: A Look Back and a Look Ahead
In this APQC webinar, guest speaker Brian Kalish (author and FP&A thought leader) discusses key challenges and opportunities in financial planning and analysis derived from a…
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Presentation Slides|
Leading Practices for Reporting, Performance Measurement, and Improvement
In this APQC webinar, Rachele Collins (principal research lead, APQC) and Forrest Breyfogle (CEO, Smarter Solutions Inc.) discuss highlights from APQC’s latest research on…
