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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Establishing a Center of Gravity for Transformation at Pitney Bowes
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Case Study
Simplifying Process Management to Amplify Its Success at Collins Aerospace
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Case Study
Engaging Employees in Process Work at CF Industries
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Case Study
Enabling Flexible Change Management at a Real-Estate Organization
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Case Study
Implementing a Data and Analytics Program in a Manufacturing Environment
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Case Study
People-Driven Digital Transformation at Stonnington: Case Study
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Case Study
Integrating Digital Transformation Into the Flow of Work: Corporación Multi Inversiones Case Study
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Case Study
Simulation for Process Improvement at the Vancouver Fraser Port Authority: Case Study
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Case Study
Implementing Lean Principles at Des Moines Public Schools
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Case Study
Integrating Process and Knowledge Management to Improve Performance: Amgen Case Study
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Case Study
Canadian Imperial Bank of Commerce Case Study: Using the PCF to Boost Process Map Efficiency
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Case Study
Children's Hospital of Philadelphia Case Study: Managing a Portfolio of Process Improvement Opportunities
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Case Study
Using APQC’s Process Classification Framework: Royal Philips IT Department Case Study
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
