
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Flexible Strategic Planning at Centura Alimentos
Download this case study to learn: How Centura Alimentos uses SWOT and other easy-to-understand frameworks for fast and robust planning Why Centura Alimentos’…
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APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…
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A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…
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Case Study|
Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study
In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…
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In March 2015, Des Moines Public Schools embarked on something new: Implementing lean processes to create continuous improvement in productivity and efficiency. The idea was…
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In April 2017, APQC interviewed Gary Amendola, senior staff quality engineer, and Ted Ellefson, managing principal engineer, about integrating process frameworks and…
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Case Study|
Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money
While many organizations engage in strategic planning not all are satisfied with how the strategic plan is created and then implemented. The Kansas State Department of…
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The Tata Group has been focusing on institutionalizing the principles of the Tata Business Excellence Model (TBEM) into group company processes for the last two decades…
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Case Study|
Reducing Operational Silos through Cross-Functional Centralization: Hewlett Packard Enterprise Case Study
This case study looks at how Hewlett Packard Enterprise consolidated several support functions (e.g., planning, quality, performance management, data management, and customer…
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On May 10, 2017, APQC spoke with members from the U.S. Army Armament Research, Development and Engineering Center's (ARDEC) Strategic Management and Process Office and the…
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Cypress-Fairbanks ISD (Cy-Fair) consistently ranks among the top districts in the nation. It is the largest recognized school district in the state of Texas (106,000 students…
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In March 2017, APQC interviewed Senthil Kumar, the head of business excellence for Tata Projects Limited, about ensuring certification compliance and how that is integrated…
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Case Study|
Breaking Down Operational Silos for Performances Excellence: Insurance Organization Case Study
This blinded case study details how a mid-sized U.S. life insurance company streamlined processes and expanded staffing capacity. These efforts required the organization to…
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Case Study|
Integrating Process Frameworks and Certification Standards: An Interview with Cyril Checroun
Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…