Resource Library

Flexible Strategic Planning at Centura Alimentos

Download this case study to learn: How Centura Alimentos uses SWOT and other easy-to-understand frameworks for fast and robust planning Why Centura Alimentos’…

Grassroots Digital Transformation at Oxfam International

APQC met with Dianna Langley, Head of Digital Workplace at Oxfam International, to learn how Oxfam improved efficiency, standardization, and collaboration through an…

Enabling Flexible Change Management at a Real-Estate Organization

A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…

Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study

In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…

Implementing Lean Principles at Des Moines Public Schools

In March 2015, Des Moines Public Schools embarked on something new: Implementing lean processes to create continuous improvement in productivity and efficiency. The idea was…

Integrating Process Frameworks with Certification Standards at Seagate Technology

In April 2017, APQC interviewed Gary Amendola, senior staff quality engineer, and Ted Ellefson, managing principal engineer, about integrating process frameworks and…

Teacher Licensing at Kansas State Department of Education: Quick Process Saves Agency Time and Money

While many organizations engage in strategic planning not all are satisfied with how the strategic plan is created and then implemented. The Kansas State Department of…

Bringing the Benefits of Best Practices to Organizations: Tata Group Case Study

The Tata Group has been focusing on institutionalizing the principles of the Tata Business Excellence Model (TBEM) into group company processes for the last two decades…

Reducing Operational Silos through Cross-Functional Centralization: Hewlett Packard Enterprise Case Study

This case study looks at how Hewlett Packard Enterprise consolidated several support functions (e.g., planning, quality, performance management, data management, and customer…

Building an Enterprise Culture of Continuous Improvement: ARDEC Case Study

On May 10, 2017, APQC spoke with members from the U.S. Army Armament Research, Development and Engineering Center's (ARDEC) Strategic Management and Process Office and the…

Cypress-Fairbanks ISD: Our Journey from Good to Great

Cypress-Fairbanks ISD (Cy-Fair) consistently ranks among the top districts in the nation. It is the largest recognized school district in the state of Texas (106,000 students…

Integrating Process Frameworks with Certification Standards at Tata Projects Limited

In March 2017, APQC interviewed Senthil Kumar, the head of business excellence for Tata Projects Limited, about ensuring certification compliance and how that is integrated…

Breaking Down Operational Silos for Performances Excellence: Insurance Organization Case Study

This blinded case study details how a mid-sized U.S. life insurance company streamlined processes and expanded staffing capacity. These efforts required the organization to…

Integrating Process Frameworks and Certification Standards: An Interview with Cyril Checroun

Organizations need a process framework for benchmarking, managing content, and improving content. But many certification standards also have a significant process focus. How…

Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study

By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…