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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Simplified KPI Reporting for a Decentralized Organization: Eckler Case Study
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Case Study
Operational KPI's for Data-Driven Culture: Wirecard Case Study
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Case Study
Adapting KPI's to Changing Needs: Novo Nordisk Case Study
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Case Study
A Balanced Approach to Performance Management: Defense POW/MIA Accounting Agency Case Study
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Case Study
Analytics Case-in-point: Moving Beyond Benchmarks for Improved Performance
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Case Study
Putting the Performance in Process Management - EMC Case Study
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Case Study
Right the First Time Program: Measuring Quality via Customer Service - BT Group Case Study
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
