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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.

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Case Study
| February 02, 2016

Using APQC’s Process Classification Framework: Royal Philips IT Department Case Study

In 2011, Philips embarked upon its multi-year Accelerate! journey of change and performance improvement. This program is made up of five streams intended to: make…

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Process and Performance Management for Diversity and Equity

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Resource Library

Using APQC’s Process Classification Framework: Royal Philips IT Department Case Study

Membership matters

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