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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Evolving Practices in Enterprise Risk Management at the Internal Revenue Service
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Case Study
Excellence in Knowledge Management at MITRE
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Case Study
Excellence in Knowledge Management at the NATO Communications and Information Agency
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Case Study
Excellence in Knowledge Management at the United States Central Command
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Case Study
People-Driven Digital Transformation at Stonnington: Case Study
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Case Study
Integrating Talent Management to Build Digital Capabilities
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Case Study
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Case Study
Putting Process Frameworks into Action: A Concentra Analytics Case Study
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Case Study
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
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Case Study
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
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Case Study
How a Large Software Company Engages Employees in Communities
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Case Study
Building KM Buy-in Across Air Traffic Navigation Services
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Case Study
Simulation for Process Improvement at the Vancouver Fraser Port Authority: Case Study
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Case Study
Integrating KM into the Flow of Customer Support at Shopify
Featured Resources
Staff Selections
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Collections
End-to-End Process Maps and Measures
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Articles
Cycle Time in Business Days to Process the Payroll
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Leveraging Deep Knowledge Transfer at APQC
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Articles
What Supply Chain Leaders Need to Know About Virtual Collaboration
