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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Case Study
Developing an Enterprise Knowledge Management Strategy at the U.S. Pharmacopeia
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Case Study
A KM Strategy to Improve Content Management at Prudential Financial
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Case Study
Transformation in Order-to-Cash at Novartis AG
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Case Study
Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan
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Case Study
Setting up An RPA Program at Mallinckrodt Pharma
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Case Study
Scenario Planning Example in Practice
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
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Case Study
How Pfizer Deploys Knowledge Management at the Site Level
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Case Study
How Novartis Moved from a Performance-Based to a Vested Outcome-Based Contract
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Case Study
How a Large Diagnostics Company Improved Their Credit and Collections Processes
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Case Study
Setting Up a Robotic Process Automation Program: MassMutual Case Study
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
