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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.

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Case Study

Excellence in Knowledge Management at the U.S. Internal Revenue Service

July 31, 2019
Case Study

Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study

January 30, 2019
Case Study

Setting Up a Robotic Process Automation Program: MassMutual Case Study

July 17, 2018
Case Study

Setting Up a Robotic Process Automation Program: CUNA Mutual

June 30, 2018
Case Study

Setting Up a Robotic Process Automation Program: Handelsbanken Case Study

June 11, 2018
Case Study

Competencies for Robotic Process Automation at a Financial Services Organization

April 05, 2018
Case Study

Setting Up a Robotic Process Automation Program: Bank A

March 26, 2018
Case Study

Knowledge Mapping in Action: Bechtel

February 28, 2018
Case Study

Knowledge Management at Metlife

July 19, 2017
Case Study

Next-generation Communities of Practice: Financial Services Organization Case Study

July 10, 2017
Case Study

A Natural Resource Company - Technical Mentoring Case Study

November 24, 2015
Case Study

Getting Started with Predictive Workforce Analytics: Interview with Cargill

September 17, 2015
Case Study

Creating a Process Framework at Transfield Services

May 20, 2015
Case Study

Knowledge Management at Credit Suisse

December 19, 2014
Case Study

Knowledge Management at Lloyd's Register: Marine

December 19, 2014

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Resource Library

Excellence in Knowledge Management at the U.S. Internal Revenue Service

Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study

Setting Up a Robotic Process Automation Program: MassMutual Case Study

Setting Up a Robotic Process Automation Program: CUNA Mutual

Setting Up a Robotic Process Automation Program: Handelsbanken Case Study

Competencies for Robotic Process Automation at a Financial Services Organization

Setting Up a Robotic Process Automation Program: Bank A

Knowledge Mapping in Action: Bechtel

Knowledge Management at Metlife

Next-generation Communities of Practice: Financial Services Organization Case Study

A Natural Resource Company - Technical Mentoring Case Study

Getting Started with Predictive Workforce Analytics: Interview with Cargill

Creating a Process Framework at Transfield Services

Knowledge Management at Credit Suisse

Knowledge Management at Lloyd's Register: Marine

Featured Resources

Best Practices for Knowledge Management Excellence: 2019

Identifying and Developing the Future Skills Needed in Sourcing and Procurement

Upping Your Change Engagement Game

How Finance Leaders Improve Planning by Improving Visibility into Performance

Better Together: Forming KM Partnerships and Alliances

How Finance Teams Improve Their Focus on FP&A

Supply Chain Analytics Survey Report

Improving Process Management Effectiveness (Best Practice Report)

Membership matters

Want to take the next step?