
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
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Case Study
Setting Up a Robotic Process Automation Program: MassMutual Case Study
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Case Study
Setting Up a Robotic Process Automation Program: CUNA Mutual
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Case Study
Setting Up a Robotic Process Automation Program: Handelsbanken Case Study
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Case Study
Competencies for Robotic Process Automation at a Financial Services Organization
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Case Study
Setting Up a Robotic Process Automation Program: Bank A
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Case Study
Knowledge Mapping in Action: Bechtel
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Case Study
Knowledge Management at Metlife
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Case Study
Next-generation Communities of Practice: Financial Services Organization Case Study
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Case Study
A Natural Resource Company - Technical Mentoring Case Study
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Case Study
Getting Started with Predictive Workforce Analytics: Interview with Cargill
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Case Study
Creating a Process Framework at Transfield Services
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Case Study
Knowledge Management at Credit Suisse
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Case Study
Knowledge Management at Lloyd's Register: Marine
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)