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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content. 

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  • Case Study
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    Lock Knowledge Management at Metlife

    The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. MetLife’s KM efforts were selected for inclusion in the…