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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Puget Sound Energy, an energy and utility industry with 2,700 employees, identified change management as one of the areas needed to reduce the risk of failure to deliver key…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Puget Sound Energy Case Study
By 2015 Puget Sound Energy found itself with increasing infrastructure- and technology-focused projects—many of which included process and performance improvements. At this…
