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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
How Lincoln Financial Grew Engagement in a Pandemic
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Case Study
Excellence in Knowledge Management at Capital Group - American Funds Service Group
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Case Study
A KM Strategy to Improve Content Management at Prudential Financial
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Case Study
Bridging the Divide for Rapid Technology Adoption at Ontario Teachers’ Pension Plan
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Case Study
Scenario Planning Example in Practice
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Case Study
Value Stream Mapping and End-To-End Process Improvement at Vanguard
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Case Study
Excellence in Knowledge Management at the U.S. Internal Revenue Service
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Case Study
Preparing for the Next Level of Financial Planning and Analysis: Global Tech Company Case Study
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Case Study
Driving Business Value Through FP&A: SME Insights from ITT, Inc.
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Case Study
Establishing End-to-End Processes at Corporación Multi Inversiones (CMI) Case Study
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Case Study
Building a Resilient Logistics Network: Technology Organization Case Study
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Case Study
Setting Up a Robotic Process Automation Program: MassMutual Case Study
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Case Study
Setting Up a Robotic Process Automation Program: CUNA Mutual
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
