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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
Leading and Leveraging Process At Pacific Northwest National Laboratory
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Case Study
Excellence in Knowledge Management at Tata Steel
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Case Study
Excellence in Knowledge Management at PTT Exploration and Production
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Case Study
Transformation in Order-to-Cash at Chevron Lubricants
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Case Study
Excellence in Knowledge Management at Shell
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Case Study
Excellence in Knowledge Management at Schlumberger
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Case Study
Preparing for the Next Level of Financial Planning and Analysis: Royal Dutch Shell Case Study
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Case Study
Integrating KM into the Flow of Customer Support at Shopify
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Case Study
Planning Without Budgets: LT Apparel
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Case Study
Supply Chain Analytics at Sam's Club
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Case Study
Knowledge Mapping in Action: Bechtel
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Case Study
Knowledge Mapping in Action: Transpetro
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Case Study
Building a Best-in-Class Finance Function: Cintas Corp.
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Case Study
Knowledge Management at Schlumberger
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Case Study
Knowledge Management at Royal Dutch Shell
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
