Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Teach for America (TFA) is a non-profit organization with a mission to find, develop, and support a diverse network of leaders who work together to end educational inequity…
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Swagelok founded a knowledge management (KM) program to increase knowledge sharing among its sales and service centers, but the initial effort did not have the right strategy…
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In November of 2019, APQC interviewed Tony Vu, treasurer for Miami-Dade County Public Schools, about data visualization in financial reporting. Read this case study to learn…
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Case Study|
Moving Beyond Budgets: Holt Cat Case Study
HOLT CAT is the authorized Caterpillar heavy equipment and engine dealer for 118 counties in South, Central, North, and East Texas. This case study discusses the…
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In March 2019, APQC spoke with Emmanuel Caprais, vice president of strategic and financial planning at ITT, Inc. Speaking from his current vantage point in an industrial…
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Case Study|
Designing Processes for Informative Differentiated Assessment: Christ Church Grammar School Case Study
In February 2019, APQC K-12 Education interviewed Christ Church Grammar School (CCGS) to discuss their recent school improvement initiative that has revamped how they manage…