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APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
Park Place Dealerships had previously had a long history of performance excellence. However by 2013, although the company was doing well in terms of profitability and…
Measure Spotlight Results
(1 - 5 of 238 Results)Actual Open-to-buy retail inventory as a percentage of planned retail inventory
Retail customer lifetime value
Number of FTEs that perform the process group "develop and counsel employees" per $1 billion revenue
Number of FTEs that perform the processes "manage employee orientation and deployment," "manage employee performance," and "manage employee relations" per $1 billion revenue
Number of FTEs that perform learning administration activities per $1 billion revenue
