Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Elevations Credit Union wanted to update its KM systems and provide employees with a consistent KM experience regardless of their role, function, or location. The…
-
Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
-
Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
-
APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
-
Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
-
Capital Group is an American financial services company. It offers a range of products focused on active management including more than 40 mutual funds as well as separately…
-
The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
-
Prudential Financial wanted to centralize key knowledge resources and create a knowledge-sharing culture across its U.S. businesses. The organization created a formal KM…
-
Recently, APQC interviewed a large, multinational food and beverage manufacturing organization that faced the challenge of eliminating silos across languages and regional…
-
APQC interviewed Alexandra Hotaran (business process manager at Ontario Teachers’ Pension Plan) about the organization’s journey to transition from a desktop-based pension…
-
Case Study|
Building Supply Chain Agility at AGCO
A global agricultural equipment manufacturer, AGCO has operations across regions hard-hit by COVID-19. Yet its supply chain has been resilient. Greg Toornman—global vice…
-
Case Study|
Transforming Credit-to-Cash at Cargill
Cargill Inc. is the largest privately-held company in the United States by revenue ($114.7 billion in 2018) and has approximately 166,000 employees working in 70 countries…
-
AGCO, a public company with over $9 billion in revenues, manufactures and distributes agricultural equipment and replacement parts throughout the world. AGCO needed to…
-
Case Study|
Scenario Planning Example in Practice
Scenario planning can help as an organization prepares to mitigate the worst impacts of disruption and quickly take advantage of new opportunities. Regardless of whether the…
-
To combat operational silos limiting process improvement efforts, Vanguard developed a structured approach to engage the business in value stream mapping, which allowed it to…