Home
Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Case Study|
Transforming the Employee Experience at IBM
From an April 2019 APQC webinar, IBM’s Benoit Hardy-Vallée presented five guiding principles that IBM used to transform HR and the employee experience. Use Agile and…
Measure Spotlight Results
(1 - 5 of 60 Results)Number of business entity employees per FTE that performs the process group "reward and retain employees"
Number of FTEs that perform the process group "reward and retain employees" per $1 billion revenue
Average tenure in months for business entity agents
Percentage of new hire retention after 12 months
Total cost to perform the process "manage employee performance" per business entity employee
