Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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This blinded case study focuses on a consumer goods company and explores the following: Why the organization adopted the PCF without any customizations or adaptations …
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Prudential Financial is a financial services firm that provides individual and institutional investors with an array of financial products and services. Headquartered in…
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Case Study|
Excellent Content Management at Mercer
Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a…
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Case Study|
Sales and Operations Planning at Tata Steel Europe
APQC interviewed Julia Bramble, the director of business planning, and Svend Lassen, the head of reporting and data analytics, about Tata Steel Europe’s sales and operations…
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In 2021, APQC interviewed Atmos Energy Corporation's Bronson Blodgett, Director of Business Processes and Change Management, to learn: Why Atmos Energy combines…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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Teach for America (TFA) is a nonprofit organization that works in partnership with 50 urban and rural communities across the United States to expand educational opportunity…
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Webinars & Videos|
How KM Supports Innovation
The last year has solidified the need for organizations to innovate—not just their products and services, but also their business models, supply chains, and internal…
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Saudi Aramco is a multinational integrated energy and chemicals company based in Dhahran, Saudi Arabia with a diverse portfolio of more than 200 projects across multiple…
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Learn how the United States Geological Survey (USGS) built a workforce planning process with centralized support and flexible tools that allows planners at each…
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Case Study|
Customer Powered Digital Transformation at E.ON
This case study explores E.ON journey through digital transformation to deliver more value to customers and improve the customer experience.
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Case Study|
Evolving Practices in Enterprise Risk Management at U.S. Department of Health and Human Services
The U.S. Department of Health and Human Services (HHS) is a cabinet-level department of the United States Federal Government comprised of 10 diverse government agencies…
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APQC interviewed Steven Slate, Senior Process Analyst, and Chris Yardley, Team Leader of Business and Process Analysis, about PNNL’s process management journey. Read this…
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The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury with a mission to “provide America’s taxpayers top-quality service by helping them understand…
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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