Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Tools & Templates|
Interactive Information Technology (IT) Organization Performance Tune-Up Diagnostic
Compare your essential information technology (IT) organization performance metrics against your peers in this interactive spreadsheet. This tool includes the latest data…
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This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
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Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
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Tools & Templates|
Interactive IT Application Development and Maintenance Tune-Up Diagnostic
Compare your essential information technology (IT) application development and maintenance metrics against your peers in this interactive spreadsheet. This tool includes the…
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After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
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This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
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A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…
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The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
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Case Study|
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
Faced with an infrastructure of fragmented aging legacy systems, Cargill needed to find a way to effectively implement organizational-wide Enterprise Resource Planning (ERP)…
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Tools & Templates|
Information Technology Organization Rapid Performance Assessment
Find out how your IT organization can do more with less by completing IT Organization Rapid Performance Assessment to compare your IT processes and practices with those of…
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Tools & Templates|
Information Technology Organization Performance Assessment
Traditional IT assessments have focused on technology silos such as desktop, mainframe, operating systems, and networking. As IT executives around the globe have continued to…
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Tools & Templates|
IT Application Development Performance Assessment
Understanding how your processes perform against your peers is a key step for any organization that wants to ensure its IT Application Development and Maintenance processes…