Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Reports & White Papers|
IT Organization Performance Practices Report: Cross-Industry
APQC conducts ongoing survey research to assess organizations' IT functions and operations compared to those of their industry peers. The research collects metrics, practices…
-
This case study explores how one organization built a top-down and bottom-up improvement process that uses meta data and integrated systems to automate the submission and…
-
Cargill is one of the largest privately held corporations in the U.S. and a trusted partner for food, agriculture, financial, and industrial customers in more than 125…
-
Reports & White Papers|
2021 Strategic Outlook for Information Management and Search: Survey Summary Report
In early 2021, APQC and search solution provider Sinequa partnered to survey high-level knowledge management (KM) and IT leaders in large organizations about their projects…
-
Reports & White Papers|
Knowledge Isn't Power When You Can't Find It
For at least a decade, people have struggled to understand why finding information at work is so much harder than it is outside of work. These problems intensified during the…
-
Reports & White Papers|
Intersection of Data, Process, and Knowledge Management
APQC conducted a survey to understand trends in data management programs, their governance, structures, practices and how they integrate with other programs within the…
-
After numerous mergers and acquisitions, the Dentsu Aegis Network UK found it had multiple processes, for the Media line of business, that lacked consistency across the…
-
This case study explores how TechnipFMC created a federated governance structure for digital transformation with a central digital team, an executive steering committee, and…
-
A manufacturing organization wanted to move to a more innovative and collaborative operating model, but its complex data environment made it a challenge to gain a holistic…
-
The U.S. Internal Revenue Service (IRS) earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the enterprise level…
-
Case Study|
Securing Alignment in Enterprise Resource Planning and IT Transformations: Cargill Case Study
Faced with an infrastructure of fragmented aging legacy systems, Cargill needed to find a way to effectively implement organizational-wide Enterprise Resource Planning (ERP)…