Resource Library

Enabling Flexible Change Management at a Real-Estate Organization

A real-estate organization’s change management team could not provide sufficient support to projects. It was responsible for change project execution but did not have…

Auditing the Smart Way: Combining Certification Standards with Process Frameworks

Integrating or aligning quality audits with internal process management, organizations are able to improve the ease of their external audits and reduce redundant or…

Breaking Down Silos for Operational Excellence (Best Practices Report)

Operational excellence can be defined as the ability to meet—or ideally exceed—the targets and metrics set by senior management every year. However in many organizations…

Reducing Operational Silos through Cross-Functional Centralization: Hewlett Packard Enterprise Case Study

This case study looks at how Hewlett Packard Enterprise consolidated several support functions (e.g., planning, quality, performance management, data management, and customer…

Best Practices in Process Frameworks

The most common reason that people use process frameworks is to understand how processes relate to each other by grouping them into a classification structure. This, in turn,…

Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study

Park Place Dealerships had previously had a long history of performance excellence. However by 2013, although the company was doing well in terms of profitability and…

Strategic Planning and Implementation Best Practices for Achieving Organizational Agility: Best Practice Report

More than half of CEOs responding to a PWC 2016 CEO survey believe their organizations are now facing more threats and opportunities than three years ago (thanks to…