Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Excellence in Knowledge Management at Mercer
Mercer is a business of Marsh McLennan (NYSE: MMC), a leading professional services firm in the areas of risk, strategy and people, with 83,000 colleagues and annual revenue…
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Jones Lange LaSalle’s product management group struggled to engage employees in knowledge management. To combat this problem, the team used design thinking and service design…
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At Grant Thornton, content management activities were spread across the enterprise, which created work for high-level staff and made it difficult to enforce standards. The KM…
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Case Study|
Excellent Content Management at Mercer
Mercer is a global professional services firm that delivers advice and technology-driven solutions to help organizations meet the health, wealth, and career needs of a…
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Excellence in Knowledge Management at Deloitte
Deloitte Touche Tohmatsu Limited (Deloitte) is a multinational professional services network. Headquartered in London, Deloitte provides Audit & Assurance, Financial Advisory…
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Excellence in Knowledge Management at Infosys
Infosys Ltd. is a global leader in next-generation digital services and consulting. APQC spoke with Thirumala Arohi, head of education, training, and assessments, and Phani…
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Excellence in Knowledge Management at Cognizant
Cognizant is a leading professional services company focused on transforming clients' business, operating, and technology models for the digital era. APQC spoke with…
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Excellence in Knowledge Management at Mercer
Mercer is a global professional services firm that delivers advice and solutions to help organizations reshape work, retirement, investment, and health outcomes for a…
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Excellence in Knowledge Management at Arup
Ove Arup & Partners (Arup) is a multinational professional services firm that provides engineering, design, planning, project management, and consulting services for all…
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Excellence in Knowledge Management at SNC-Lavalin
Professional services and project management company SNC-Lavalin achieved a Level 4 maturity on APQC's Knowledge Management (KM) Capability Assessment Tool at the enterprise…
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Reports & White Papers|
How to Build KM into Daily Work: Make KM Intuitive, Embedded, and Easy
This whitepaper outlines five best practices to embed knowledge and KM activities in the natural flow of employees' work. The recommendations focus on targeting the right…
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Case Study|
Excellence in Knowledge Management at Mercer
Professional services firm Mercer earned APQC’s 2019 Excellence in KM Award in honor of achieving Level 3 on APQC’s KM Capability Assessment at the business-unit level. APQC…
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Case Study|
Excellence in Knowledge Management at Grant Thornton
Audit, tax, and advisory firm Grant Thornton LLP earned APQC’s 2019 Excellence in Knowledge Management Award in honor of achieving Level 4 on APQC’s KM Capability Assessment…
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Case Study|
Enabling Knowledge Sharing and Project Collaboration at a Software and Technology Consulting Firm
This blinded case study focuses on a software and technology consulting firm that wanted to make its sales, delivery, and support personnel as efficient as possible while…