Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
Looking for something specific?
Ask us-
Tools & Templates|
APQC's Process Audit Template
Process audits help organizations to evaluate the health of a specific process or process group. Organizations looking to evaluate the maturity of their entire process…
-
Tools & Templates|
APQC's Seven Tenets of Process Management Supporting Content and Best Practices
This resource guides you towards the best approach to improving your business process management with detailed definitions and process steps for each of APQC's Seven Tenets…
-
Reports & White Papers|
Building Blocks of Success: Seven Tenets of Process Management Maturity Model
APQC’s Seven Tenets of Process ManagementSM are tools that can help organizations move from the “developed” stage and overcome the issues where so many organizations go wrong…
-
Reports & White Papers|
APQC's Process Maturity Model
Process audits help organizations to evaluate the health of a specific process or process group. Most often, they are used to determine critical gaps in understanding,…
-
Reports & White Papers|
2024 Operational KPI Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities associated with operational KPIs for process and performance management (PPM) practitioners in 2024…
-
Reports & White Papers|
2024 Process & Performance Management Priorities & Challenges Survey Report
APQC conducted a survey to understand the common challenges and priorities of process and performance management (PPM) practitioners for 2024.This report explores trends in…
-
Tools & Templates|
APQC's Measurement Alignment Worksheet
For measurement to provide real value, an organization must ensure that its measures align with both the strategic goals of the business and employees’ daily work. APQC's…
-
Tools & Templates|
APQC's Measurement Alignment Worksheet Template
For measurement to provide real value, an organization must ensure that its measures align with both the strategic goals of the business and employees’ daily work…
-
Tools & Templates|
How to Analyze Process Risk
Every process has inherent risks that can result in unintended consequences. Understanding the source of risks, as well as the reliability of a process, allows an…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report (Excel)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Excel file includes the lists of…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This article contains key performance…
-
Tools & Templates|
End-to-End Process Maps and Measures: Record-to-Report (Visio)
A common struggle for any end-to-end process management is identifying the right measures that encapsulate the value of the process. This Visio file includes the maps…
-
Tools & Templates|
Interactive Finance Organization Tune-Up Diagnostic
Prepared using data from APQC’s Open Standards Benchmarking Finance Organization survey, this interactive diagnostic in Excel can help you compare your finance function's…
-
Tools & Templates|
How to Establish a Value Path
Organizations can leverage numerous approaches from the quality discipline to support their process improvement efforts. For the first step in identifying improvement…
-
Tools & Templates|
How to Establish a Value Path Template
This tool links process performance, business outputs, and organizational goals in support of value creation. Simply put, a value path ensures a direct link from an…