Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
2024 Supply Chain Priorities, Challenges, and Trends
These presentation slides correspond to a February 2024 webinar where Marisa Brown, APQC's Senior Principal Research Lead for Supply Chain Management, presented insights and…
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The Tata Group is an Indian multinational conglomerate headquartered in Mumbai with products and services in over 150 countries and operations in 100 countries across six…
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Hushan Autoparts Inc. is a leading manufacturer of aftermarket car door handles and has recently concentrated on developing its market share in parking cameras and sensors…
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Presentation Slides|
The Top 10 Customer Service KPIs to Measure
In this webinar, Esker’s Director of Sales (O2C), Diana Eagen, and APQC’s Senior Principal Research Lead, Marisa Brown, used recent results from 2023 APQC research to discuss…
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Presentation Slides|
Using Audits and Benchmarking to Build Supply Chain Resilience
In the fast-paced and ever-changing world of global business, managing supply chain risk has become a paramount consideration for organizational success. To delve into this…
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Presentation Slides|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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Presentation Slides|
Supply Chain Benchmarking: What, Why, and How
APQC's Senior Principal Research Lead for Supply Chain Management, Marisa Brown, shared actionable insights into supply chain benchmarking and its benefits. Hear about…
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Presentation Slides|
Order Management Landscape Challenges
In these June 2023 webinar presentation slides, APQC asks how to evaluate the end-to-end order management landscape. This includes analyzing the people, processes, tools and…
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In this case study interview with APQC, Neil D’Souza, CEO at Makersite, spoke about Makersite’s role in the future of sustainable product design. Some topics discussed…
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Presentation Slides|
Last Mile Delivery: Current State
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Presentation Slides|
Environmental Sustainability in Logistics: Current Practices
APQC conducts research on logistics to help organizations assess the performance of their own processes and functions compared to their peers. This survey-based research…
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Presentation Slides|
2023 Supply Chain Priorities, Challenges, and Trends
These presentation slides correspond to a March 2023 webinar where Marisa Brown, APQC senior principal research lead for Supply Chain Management, presented insights and…
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Presentation Slides|
Operational Resilience: The New Necessity
These presentation slides correspond to this 2023 webinar where Marisa Brown, senior principal research lead for Supply Chain Management at APQC, joined BCG's Jeremy Kay,…
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Presentation Slides|
Shipping Hope and Help - Logistics for the Good
In these presentation slides, Enrique Alvarez, co-founder and managing director of Vector Global Logistics and Kathy Fulton, Executive Director of American Logistics Aid…
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Founded in October 1997, National Aerospace Fasteners Corporation (NAFCO) has been focusing on technology, optimizing manufacturing processes, and providing high-quality…