Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 8,600 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
What are End-To-End Processes and How Do Organizations Use Them?
An end-to-end process mindset is often necessary to help organizations achieve their goals because strategic goals are rarely functional in nature. They address large-scale…
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In August of 2023, APQC’s Madison Lundquist (Principal Research Lead, Process and Performance Management) interviewed Natalia V. Zabolotnii (Director of Strategy,…
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Case Study|
Desjardins IBM Deep Cloud Benchmarking Study
The Desjardins Group is a Canadian financial service cooperative and the largest federation of credit unions in North America. They execute their mission through the…
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Presentation Slides|
Unlocking Automation Excellence: Workato's Journey with APQC's PCF®️ as the Ultimate Foundation
Over the past decade, there have been rapid advancements in enterprise automation technology, leading to significant market adoption. To better assist its customers on their…
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Presentation Slides|
How to Leverage Process Frameworks
APQC's recent Best Practices in Process Frameworks 2023 survey revealed that almost three-fourths of organizations use a process framework. Process frameworks help…
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Founded in 2013, Workato enables business and IT teams to integrate their apps and automate business workflows without compromising security and governance. Workato needed to…
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Presentation Slides|
Improve Project Success with a Process Framework
In these presentation slides Lawrence Dillon, CEO of ENKI LLC and Paul Dandurand, CEO of PieMatrix will discuss how they use APQC’s Process Classification Framework (PCF)® to…
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Presentation Slides|
Assess, Improve, and Benchmark Using the BEST Method
The BEST tool is a structured approach to gap analysis and improvement for an organization creating a Best Practice or an organization seeking a Best Practice as a benchmark…
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Presentation Slides|
Operational Excellence in an Era of Disruption - Responding to Uncertainty with Agility
Clinical development processes at AstraZeneca govern how they work to bring new medicines to patients as rapidly as possible. After dealing with thousands of long, complex,…
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Presentation Slides|
Pratt & Whitney Operations Process Classification Framework (PCF) Journey
Pratt & Whitney is an aerospace engine manufacturer with many diverse and complex operations processes. Senior leadership recognized that the organization had strong…
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Presentation Slides|
Creating a Continuous Improvement and Process Driven Culture
Creating a culture is a complex challenge. CMI's Shared Service Center focused on four key elements—organization, language, technology, and methods—to develop a continuous…
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Process inventories are the first step to building a process foundation within an organization. But to be actionable they require engagement and ownership with the business. …
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Organizations struggle with balancing process standardization with customability and ensuring end-users have the contextual information they need to execute work effectively…
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Presentation Slides|
Process and Performance Management for Diversity and Equity
Process tools are typically used for service improvement and cost saving, but they are also ideal for evaluating an organization's ability to deliver on diversity and equity…
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This blinded case study focuses on a consumer goods company and explores the following: Why the organization adopted the PCF without any customizations or adaptations …