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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
How PepsiCo Transformed Its Approach To Employee Engagement
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Presentation Slides
How PepsiCo Is Transforming the Traditional Employee Survey
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Presentation Slides
Engagement and the Employee Experience
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Presentation Slides
Customer Journey Mapping: It’s Not Just for Product Teams Anymore
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Presentation Slides
Making Change Fun: Create HR and Business Engagement to Manage Change
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Case Study
CEMEX Case Study: Experience Driven Through Design Thinking
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Presentation Slides
The Future of Work: Improving How Employees Work, Collaborate, and Share Knowledge
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Presentation Slides
Wikimedia Loves Knowledge
Featured Resources
Staff Selections
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Reports & White Papers
2021 Process and Performance Management Priorities and Challenges Survey Report
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Reports & White Papers
2021 Financial Management Priorities and Challenges Survey Summary Report
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Reports & White Papers
Strategic Workforce Planning: Survey Report
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Articles
Look to The Best to Get Back on Track with Supply Chain Planning
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Articles
5 Recommendations for Excellent Content Management Processes
