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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study
How PepsiCo Transformed Its Approach To Employee Engagement
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Presentation Slides
How PepsiCo Is Transforming the Traditional Employee Survey
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Case Study
How Walmart Drives a Diverse and Inclusive Culture
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Presentation Slides
How Walmart Built a Data-Driven Diversity and Inclusion Strategy
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Presentation Slides
Value Chains, Concept Models & Policy Busting: 3 Key Engineering Techniques for Escaping Silos
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Presentation Slides
How to Make Change Sustainable in an Era of Constant Change (Slides)
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Presentation Slides
Engagement and the Employee Experience
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Case Study
Transforming the Employee Experience at IBM
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Presentation Slides
Transforming the Employee Experience at IBM (Slides)
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Presentation Slides
Customer Journey Mapping: It’s Not Just for Product Teams Anymore (Slides)
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Case Study
Building a Process Thinking Culture: UPS Case Study
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Presentation Slides
Engaging Employees and Driving Client Experience Through a Culture of Continuous Improvement
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Presentation Slides
Making Change Fun: Create HR and Business Engagement to Manage Change
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Case Study
CEMEX Case Study: Experience Driven Through Design Thinking
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Presentation Slides
Manufacturing Engagement: How to Keep Your Top Talent (Slides)
Featured Resources
Staff Selections
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Reports & White Papers
Best Practices for Knowledge Management Excellence: 2019
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
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Reports & White Papers
Upping Your Change Engagement Game
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Articles
How Finance Leaders Improve Planning by Improving Visibility into Performance
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Articles
Better Together: Forming KM Partnerships and Alliances
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Articles
How Finance Teams Improve Their Focus on FP&A
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Reports & White Papers
Supply Chain Analytics Survey Report
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Reports & White Papers
Improving Process Management Effectiveness (Best Practice Report)
