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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
An Interactive Conversation with 2020 Excellence in KM Recipients
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Case Study
Excellence in Knowledge Management at MITRE
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Case Study
Excellence in Knowledge Management at Arup
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Case Study
Excellence in Knowledge Management at SNC-Lavalin
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Case Study
How Human Connections Support Digital Transformation: General Electric Case Study
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Case Study
Excellence in Knowledge Management at The U.S. Army Engineer Research and Development Center
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Presentation Slides
Tips to Motivate Knowledge Sharing and Reuse
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Case Study
Excellence in Knowledge Management at U.S. Army Corps of Engineers Southwestern Division
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Case Study
Developing a Knowledge Sharing Culture at Consolidated Contractors Company
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Presentation Slides
Knowledge Mapping in Action
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Presentation Slides
Anticipatory Knowledge Delivery
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Case Study
Using KM to Deliver Self-Service Solutions at Cisco Systems
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Case Study
Knowledge Mapping in Action: Bechtel
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Case Study
Knowledge Mapping in Action: U.S. Army ARDEC
Featured Resources
Staff Selections
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Webinars & Videos
Expanding the Value of Process Management: Seven Tenets
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Reports & White Papers
Evolving Practices in Enterprise Risk Management: Survey Summary Report
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Tools & Templates
End-to-End Process Maps and Measures: Hire-to-Retire
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Reports & White Papers
10 Steps to Get a KM Program Off the Ground
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Reports & White Papers
Identifying and Developing the Future Skills Needed in Sourcing and Procurement
