Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides|
World Class Journey- Implementing Business Process Management Across Intel Finance
In late 2018, Intel's Finance World Class Program triggered a project to design and implement a Business Process Management (BPM) framework. The goal of this effort was to…
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Presentation Slides|
Breaking Down Operational Silos at Park Place Lexus
In many organizations, employees are driven to meet individual, team, or functional objectives without understanding how this supports organizational objectives and what…
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Case Study|
Breaking Down Operational Silos for Performance Excellence: Park Place Dealerships Case Study
Park Place Dealerships had previously had a long history of performance excellence. However by 2013, although the company was doing well in terms of profitability and…
Measure Spotlight Results
(1 - 5 of 251 Results)End-users of company products and services subject to legal requests per business entity employee
Legal requests processed annually per 1,000 users subject to legal requests
Legal requests processed annually per legal requests team FTE
Legal requests team FTEs per business entity employee
External legal requests FTEs that are managed internally as a percentage of total legal request FTEs
