Resource Library

Leveraging Deep Knowledge Transfer at APQC

The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…

Benchmarking: Two Tales of Success

Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…

The Language of Engagement

Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…

Building KM Buy-in Across Air Traffic Navigation Services

Air Traffic Navigation Services (ATNS) is the sole provider of air traffic management, communication, surveillance, navigation, training, and associated services in South…

How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives

MSA wanted to increase collaboration and sharing across its global design centers in order to boost innovation, upskill engineers, reduce rework, and make R&D projects more…

You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements

What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…

Assessing the Health of a Communities of Practice Program

Rockwell Collins' community of practice (CoP) program celebrated its 15th anniversary in 2016. In looking back on its successes, the KM team sought feedback from CoP leaders…

Boeing Knowledge Management Overview

In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…

How to Deploy a Smooth Takeoff When Launching a Collaborative Tool for Engineering: Insights from Bombardier

Over the past two years, Bombardier has deployed a new tool that connects its global engineering community and provides them with greater opportunities for collaboration…

Knowledge Management at NASA's Johnson Space Center

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. NASA's Goddard Space Flight Center was selected for…

Knowledge Management at BAE Systems Inc.

The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. BAE Systems’ KM efforts were selected for inclusion in…

Blogging to Deliver More Than Hits

When MITRE's corporate IT leadership first pitched the value of an external-facing blog, it was unclear if staff writers would get on base. Two years later, bloggers were…

Making Collaboration and Knowledge-Sharing Work Without a Formal KM Program

BAE Systems has experimented with KM over the past decade. Its previous KM program focused primarily on technology solutions and was disbanded in 2010. In 2013, KM and…

Building a Mature Knowledge Management Program at Rockwell Collins

APQC interviewed KM leaders at organizations that have participated in its Knowledge Management Capability Assessment Tool in order to learn about their journeys toward KM…

Managing Project Knowledge at NASA Goddard Space Flight Center

To help project management teams and offices build the right KM capabilities, APQC recently conducted a study exploring the intersection of knowledge and project management…