Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 7,000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Case Study|
Leveraging Deep Knowledge Transfer at APQC
The Knowledge Management Capability Assessment Tool (KM CAT), one of APQC's flagship assessments, rates an organization’s capabilities and maturity in knowledge management…
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Presentation Slides|
Benchmarking: Two Tales of Success
Benchmarking is perhaps the most effective process and performance improvement tool—but it only works if you use it. In this session, Boeing and EY will share how they worked…
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The U.S. Pharmacopeia (USP) is a nonprofit organization that develops scientific standards to help ensure the quality and safety of medicines, dietary supplements, and foods…
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Presentation Slides|
The Language of Engagement
Everyone wants engagement - but few know how to define it, which makes it a challenge to pursue, measure, prompt, and reward. We know engagement is critical to learning,…
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Case Study|
Developing a Roadmap to KM Maturity Level 5
APQC’s Levels of Knowledge Management Maturity(SM) is a framework designed to help organizations determine the degree of sophistication of their knowledge management programs…
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Air Traffic Navigation Services (ATNS) is the sole provider of air traffic management, communication, surveillance, navigation, training, and associated services in South…
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MSA wanted to increase collaboration and sharing across its global design centers in order to boost innovation, upskill engineers, reduce rework, and make R&D projects more…
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Presentation Slides|
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
What can you do when a lack of role clarity negatively affects the productivity, effectiveness, and engagement of temployees? This PPM conference presentation shares how…
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Presentation Slides|
Assessing the Health of a Communities of Practice Program
Rockwell Collins' community of practice (CoP) program celebrated its 15th anniversary in 2016. In looking back on its successes, the KM team sought feedback from CoP leaders…
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Presentation Slides|
Applying a 'For Colleagues, By Colleagues' KM Strategy
Knowledge management strategies in any organization are exceptionally complex. In pharmaceutical R&D, KM can be a monster. Consider unique business needs, the cross…
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Presentation Slides|
Boeing Knowledge Management Overview
In this presentation, Tim Bridges, the director of KM, and John Adrian, program manager for the Boeing Knowledge Network, provide a comprehensive overview of KM at Boeing,…
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Presentation Slides|
How to Deploy a Smooth Takeoff When Launching a Collaborative Tool for Engineering: Insights from Bombardier
Over the past two years, Bombardier has deployed a new tool that connects its global engineering community and provides them with greater opportunities for collaboration…
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The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. NASA's Goddard Space Flight Center was selected for…
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Case Study|
Knowledge Management at Rockwell Collins
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. Rockwell Collins was selected for inclusion in the…
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Case Study|
Knowledge Management at NASA's Johnson Space Center
The following profile is part of an APQC series highlighting notable knowledge management (KM) programs by industry. NASA's Goddard Space Flight Center was selected for…
Measure Spotlight Results
(1 - 5 of 33 Results)Number of FTEs that directly support business entity's knowledge management program per $1 billion revenue
Personnel (staff) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Personnel (contractor) costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
External/outsourcing costs directly associated with leading, managing, and supporting the KM program, initiative, or service per $1,000 revenue
Systems costs for KM applications, platforms, and related technology per $1,000 revenue
