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Resource Library
APQC’s Resource Library is your source for timely and topical information to help you meet your most complex business process and knowledge management challenges. Explore our ever-growing collection of more than 5000 research-based best practices, benchmarks and metrics, case studies, and other valuable APQC content.
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Presentation Slides
The Language of Engagement
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Case Study
Developing a Roadmap to KM Maturity Level 5
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Case Study
Building KM Buy-in Across Air Traffic Navigation Services
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Case Study
How MSA the Safety Company Connects KM to Its Mission: Saving Customers' Lives
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Presentation Slides
You Can't Have One Without the Others: Knowledge, Process, and Change Management for Improvements
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Presentation Slides
Assessing the Health of a Communities of Practice Program
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Presentation Slides
Applying a 'For Colleagues, By Colleagues' KM Strategy
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Presentation Slides
Boeing Knowledge Management Overview
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Presentation Slides
How to Deploy a Smooth Takeoff When Launching a Collaborative Tool for Engineering: Insights from Bombardier
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Case Study
Knowledge Management at NASA's Goddard Space Flight Center
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Case Study
Knowledge Management at Rockwell Collins
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Case Study
Knowledge Management at NASA's Johnson Space Center
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Case Study
Knowledge Management at BAE Systems Inc.
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Presentation Slides
Blogging to Deliver More Than Hits
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Presentation Slides
Making Collaboration and Knowledge-Sharing Work Without a Formal KM Program
Featured Resources
Staff Selections
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Articles
Developing Personal Knowledge Management Skills at TechnipFMC
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Articles
Fighting Cyber Risk in Treasury and Finance: Q&A with Jeff Diorio, Treasury Strategies
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Articles
Developing Critical Skills for Remote Work Success
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Collections
Process Management Maturity Benchmarks
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Tools & Templates
Interactive Supply Chain Planning Tune-Up Diagnostic
